Welcome to the Kayak Promotion Store FAQ page! Here, we aim to address common questions and concerns about our products, services, and policies. If you don’t find the answer you’re looking for, feel free to contact our customer support team at [email protected].
Product Questions
What types of products do you offer?
We specialize in a wide range of kayaking and sailing gear, including apparel, kayaks, paddles, motors, foul weather gear, and more. Our product categories include Apparel, Beach Wheels, Custom Sail Loft, Fish Finder Accessories, Fishing Kayaks, and many others.
Are your products suitable for beginners?
Yes, we offer products for all skill levels, from beginners to experienced kayakers and sailors. Our range includes entry-level kayaks and accessories, as well as advanced gear for racing and technology enthusiasts.
Shipping and Delivery
How long does it take to process and deliver my order?
Orders are typically processed within 1-2 business days. For delivery, we offer two options: Standard Shipping (10-15 business days via DHL or FedEx) and Free Shipping (15-25 business days via EMS for orders over $50).
Do you ship internationally?
Yes, we ship globally, excluding a few remote areas in Asia and other regions. Please check our delivery areas for more details.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your delivery.
Returns and Refunds
What is your return policy?
We offer a hassle-free return policy. You can return your items within 15 days of receiving them, provided they are in their original condition. For more details, visit our Returns Policy page.
How do I initiate a return?
To initiate a return, please contact our customer support team at [email protected] with your order details. We will guide you through the process.
Payment and Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for all purchases.
How do I update my account information?
You can update your account information by logging into your account on our website. Navigate to the “Account Settings” section to make any necessary changes.
What should I do if I have a payment issue?
If you encounter any issues with payment, please contact our customer support team at [email protected]. We will assist you in resolving the issue promptly.
Customer Support
How can I contact customer support?
You can reach our customer support team via email at [email protected]. We are here to assist you with any questions or concerns.
What are your customer support hours?
Our customer support team is available Monday through Friday, from 9 AM to 5 PM (CST). We strive to respond to all inquiries within 24 hours.
Thank you for choosing Kayak Promotion Store. We are committed to providing you with the best gear and services for your water adventures. Happy paddling and sailing!